iQOO Z10x 5G (Ultramarine, 6GB RAM, 128GB Storage) | 6500 mAh Large Capacity Bat

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🔄 Return & Refund Policy

Thank you for shopping with us. We aim to ensure your satisfaction with every purchase. Please read our return and refund terms carefully.

🟢 Return Eligibility

A return request will be accepted only if:

Wrong product received

Damaged product received

Product has a manufacturing defect

Product received is different from the description/images shown on our website

📝 For all above cases, customers must submit an unboxing video and photos within 48 hours of delivery.

🔴 Non-Returnable / Non-Refundable Items

For hygiene and safety reasons, the following items are not eligible for return or refund unless damaged/defective:

Personal care / grooming products

Cosmetics / makeup

Innerwear, swimwear & socks

Consumables (food, supplements, fragrances)

Customized / personalized products

Items purchased during clearance sale

🔁 Replacement / Exchange

If the product is eligible for return:

A replacement/ exchange will be provided for the same product only

Replacement is subject to stock availability with the vendor

If replacement is not available, refund will be processed

📦 Return Pickup Process

After approval, our logistics partner will arrange a pickup

Product must be:

Unused

In original packaging

With tags, labels, accessories & warranty cards (if applicable)

If pickup is denied due to missing packaging or use-damage, the return will be rejected.

💰 Refund Timeline

Refund will be processed only after:

Product is received back at vendor warehouse

Vendor quality check (QC) is completed and approved

Refund method:

Payment Type    Refund Mode
Online Payment    Credited to original payment method
Cash on Delivery    NEFT/UPI transfer to customer's bank account
🕒 Refund Time: 7–12 business days after QC approval

❌ Order Cancellation

Orders can be cancelled only before dispatch

Once shipped, cancellation is not allowed

If customer rejects delivery (self-cancellation), two-way shipping fees will be deducted from refund (if applicable).

📍 Vendor-Based Fulfillment Notice

As we operate through multiple vendors/brands:

Return approval is subject to vendor’s policy and QC

Processing time may vary depending on vendor location and logistics

⚠️ Fraud Prevention

Return/refund requests will be rejected in cases of:

Used/damaged product by customer

Fake claims or missing items

Different product returned

💬 Need help?

For any return or refund queries:
📧 Email: [your support email]
📞 Contact: [your support number]
⏳ Response time: 24–48 working hours

📦 Shipping Policy

Thank you for shopping with us. We aim to deliver your products safely and on time. Please read our shipping terms carefully.

🚚 Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

🚀 Shipping & Delivery Timeline

• Standard Delivery: 4–8 business days (Metro cities may receive earlier)

• Express Delivery: Available at extra cost (if applicable)

• Delivery timelines may vary based on location, courier partner, weather conditions, and public holidays.

🌍 Shipping Coverage

We currently deliver across India (PAN India serviceable locations).
If your pincode is not serviceable, our team will contact you for an alternate delivery option.

💰 Shipping Charges

• Shipping charges are calculated at checkout based on customer location, product weight, and courier partner.

• Free shipping may be offered during promotions or on selected products.

💸 Cash on Delivery (COD)

• COD is available at selected serviceable pincodes.

• Additional COD charges may apply.

🔎 Order Tracking

Once your order is shipped, you will receive:

• Tracking ID

• Courier partner details

• Live tracking link (via SMS/WhatsApp/Email)

📦 Multiple Shipments

If you ordered multiple items, they may be shipped separately from different vendor locations. You will receive separate tracking updates.

🛑 Delivery Attempts

• Courier partner will attempt delivery two times.

• If delivery fails due to customer unavailability, incorrect address, or unreachable contact number, the order may be cancelled or returned to origin.

🏷️ Packaging

We ensure safe and secure packaging to prevent product damage during transit.

📍 Change of Shipping Address

• Shipping address can be modified only before dispatch.

• Once shipped, the address cannot be changed.

🔁 Returns Due to Damage / Wrong Product

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with unboxing video / photo proof so that we can assist with replacement or resolution.