Exchange Policy

This Exchange Policy outlines the conditions under which products purchased from our website may be exchanged. By placing an order, you agree to the terms mentioned below.

Eligibility for Exchange

Exchanges are only applicable in cases where the product received is damaged, defective, incorrect, or if the size or variant needs to be changed (if applicable). The request must be raised within a specified number of days from the date of delivery.

Exchange Request Process

To request an exchange, you must contact our support team with your order details along with clear proof such as images or videos showing the issue. Once your request is verified and approved, further instructions will be provided.

Condition of Product

The product must be unused, in its original condition, and returned with all original packaging, tags, and accessories. Products that show signs of use or damage caused by the customer may not be eligible for exchange.

Exchange Availability

All exchanges are subject to product availability. If the requested replacement item is not available, we may offer an alternative product or provide a refund as per our policy.

Shipping for Exchange

In case of defective or incorrect products, we may cover the shipping cost for the exchange. In other cases, the customer may be required to bear the shipping charges.

Processing Time

Once the returned product is received and inspected, the exchange will be processed within a certain number of business days.

Non-Exchangeable Items

Certain products may not be eligible for exchange due to hygiene reasons or product nature. These will be clearly mentioned on the product page.

Contact Us

For any exchange-related queries, you can contact us at support@[yourdomain].com.